iefiel.com

FAQ


Q:Will I have to pay sales tax?
A:We will mark the package in low value , but we can't promise no sales tax.

Q : Is your website safe?
A:We use the best e-commerce service in the industry, and guarantee 100% secure payment processing.

Q : How can I place an order?
A:At our store, ordering is easy and simple.Just follow some easy steps and you will get what you want.Visit this link for more details : http://www.iefiel.com/how-to-order .

Q : How can I make the payment?
A:There are different ways you can choose to pay at our website.You can choose paypal,credit card and others. Visit this link for more details : http://www.iefiel.com/payment-methods .

Q : What currencies do you accept?
A:We accept currency including US dollar, EURO and GB pound.’

Q : Do you have a shop?
A:We just do the business on line.

Q : How can I know my order status?
A : Please login in to check at "MY ORDERS" line. We will update any news in time.
 
Q : Can I exchange my item,size or shipping address?
A:Yes you can but you have to inform us before your item is shipped. Please note we can't do the exchange once we have shipped your order.

Q : How fast can I get my order?
A:It takes different time with different shipping method and to different country.

Q : Can I return my item?
A:If you are not satisfied with your purchase and want to return them back please contact our customer service first. But you need to pay for the return shipping fee. Learn more about our return policy here : http://www.iefiel.com/return-policy

Q : How can I contact you?
A:You can contact with us by clicking this link : http://www.iefiel.com/contacts