iEFiEL offers returns within 45 days of order placing
1. If the item(s) are returned in its original condition and the packaging is in as good as new condition, we offer a full refund of the item(s).
2. All goods returned will be inspected for damage and authenticity upon receipt. iEFiEL reserves the right to refuse to refund or replace and return the item(s) to you.
3. If you no longer want your purchase and it remains unopened and unused, you can arrange to return it to us within 45 days of order placing for a refund. Please be aware that we will not refund the postage costs in this case.
4. If you select express shipping method and the package arrives within estimated shipping date. Please be aware that we will only refund the paid product price (without fast shipping fee) in this case.
5. Item(s) should be returned to our return address as instructed. If the item(s) are returned to the wrong address, we reserve the right to refuse to refund if the Item(s) are not received by our return center.
Orders We Do Not Accept Return
1. For international orders, any additional fees for dispatch internationally, duty, or local tax are also all non-refundable.
2. If any item arrives damaged or incorrect, please contact our customer service team within 7 business days after receiving (If there is no tracking number, please contact with us within 45 days of order placing) for replacement. Item(s) not claimed as damaged after this period may not be authorized for replacement.
3. Item(s) returned without authorization from us will not be accepted and will be returned to sender.
4. Returned Item(s) must be in saleable condition with original packaging.
1. Log in to your account
2. Contact our customer service
3. Provide Order ID and item you want to return
4. If return request meet our requirements, we will approve the return request and provide the return address
5. Send clear pictures of receipt about the returning item(s) package, we will refund the return postage first if it is due to our side.
6. Provide Tracking number which will be helpful for us to identify your return earlier.
Refunds are issued based on the payment method used of purchase. We issue refund in 1~3 business days after we receive the return item(s).